Refund and Returns Policy

Overview:

Processing and Shipping Time

In Stock models will be shipped in 48-72 hours from Asic ERA Hong Kong warehouse.
Used and Second hand Miners will be shipped in 5-7 days.
We test all used miners before shipping.
All miners will be shipped by DHL, FEDEX, UPS, EMS etc.
We will provide you with a tracking number in 24-48 hours once goods have shipped from our warehouse.
Usually shipment takes 5-10 days to reach the destination to anywhere in the world from Hong Kong by express shipping.
We will notify you of all updates about your order in an email.

Support & Warranty

All brand new miners has 180 days of Manufacturer warranty.
Our technical team is available 24/7 to help you out with any kind of problem through team viewer.

Taxes and Custom Duties

We provide DDP (door to door) service to USA, Germany, Belgium, Luxembourg, Netherlands, Denmark, Czech Republic, Poland, Austria, Ireland, Portugal, Sweden, Spain, Russia, Vietnam, Kazakhstan, UAE, Malaysia, Thailand and some other countries.
We handle customs and Door to Door Operation in buyer’s country so buyer don’t need to pay any import duties or customs charges in DDP service.
For DDP service buyer need to request manually: sales@asicera.com
Exempt above DDP country we help you to reduce your tax by shipping with a Lower Invoice.

Packing and Shipping

All miners include suitable PSU and original company packaging.
We put “FRAGILE” stickers on all side of boxes so it cannot be broken easily in transportation.

Returns

In the event that a miner needs to be sent back to Hong Kong, the client will be responsible for covering any additional shipping costs.

Refunds:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges:

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts:

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping Returns:

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Have Any More Questions?

If you have any questions or concerns about our shipping policy, please don’t hesitate to contact our customer service team.

We are always happy to help!